Stephen Stofflet's Resume (Last updated November 12th 2008)

A diverse professional with skills in Administrative Support, Business Management, Graphic Design, and Client Support & Service.

Work orientation includes problem-solving, taking initiative, working effectively in a collaborative, cross-functional team, and learning for continuous self-improvement.

Expert knowledge of Microsoft Office software (through 2007) with superior spelling, grammar and organizational skills; use of tact and diplomacy, multi-tasking skills and the ability to anticipate needs of a varied audience.

A solid background in office procedures and support including correspondence, calendaring, and scheduling events; computer hardware and software; development and creation of marketing materials; publishing, editing, writing; digital and print production work; website conceptualization, design, maintenance, content creation, structure and information management; multi-media production work; over a decade of internet experience; use of the Web for on-line searches, and more.

General Office Skills

• Strong background in meeting the diverse needs of clients, stakeholders and employers utilizing solid teamwork and customer service skills. Excellent interpersonal, communication, and organizational skills, with the ability to handle multiple tasks and manage interruptions, maintaining focus and shifting priorities as necessary.
  

• Michigan State University HR testing scores: MS Word - 100%; MS Excel - 100%; MS PowerPoint - 95%; Typing - 65+wpm. Familiar with a variety of office equipment- fax, copiers, printers, multi-line phone systems.
  

• Business management experience (bookkeeping, payroll, AP/AR, invoicing, supervision, scheduling, etc.) derived from operating my own company in late 1990's.
  

• Creation of marketing materials; desktop publishing, fliers, newspaper ads, media kits, packaging; publishing and editing newsletters and newspapers as well as digital media. Graphic design and production experience includes website structure, design and content
  

• Experience with a diversity of non-profit organizations, serving as a board member and active volunteer with a number of organizations
  

• Comfortable with both PC and Mac hardware repair and maintenance; software installation and instruction; very comfortable with technology
  

Software Skills Inventory
Examples of experience with various software programs include (but are not limited to):

Operating Systems

• Windows through Vista Ultimate; Mac OSX; some Linux/Unix
  

Office Software

• Microsoft Office (through 2007); Word (certified), Excel (certified), Outlook, Access, Power Point, Publisher, Visio. Lotus Notes. Corel Office; Word Perfect, Quattro Pro, Presentation; Open Office; Star Office; Mac-based versions of various office products, including Keynote
  

Digital Imaging & Publishing software

• Adobe / Macromedia products including Creative Suite 3, Photoshop, PageMaker, InDesign, Illustrator, Acrobat; Dreamweaver, Freehand, Fireworks, Flash, Contribute. Quark Xpress
  

Accounting

• QuickBooks; Peachtree
  

Proficiencies & Certifications include:

• Macromedia Dreamweaver & Fireworks (advanced)
  

• Multimedia (including digital video & audio editing)
  

• Continuing education in Business Administration
  

Additional coursework information available.

Michigan State University - Office of the Vice President for Finance and Operations, Secretary II / Technology Support, Michigan State University, East Lansing, MI (6/2007 - Current)
Position specific responsibilities:

• Receptionist for office
  

• Greeting guests, directing to meetings
  

• Primary person answering phones for the Vice President, Assistant Vice President and the office of Investments and Financial Management
  

• Section 508 compliance coordinator for websites that fall under the guidance of the Vice President's office
  

• Webmaster for vpfo.msu.edu & wacfo.msu.edu
  

• Environmental Steward for the Office of the Vice President
  

• Create and edit documents utilizing Word, Excel and PowerPoint as needed
  

• Supervisor of student employees; including scheduling, payroll
  

• Manage conference rooms; scheduling and technology needs
  

• Assist with troubleshooting technology issues for office staff, meetings
  

• Emergency Coordinator for office
  

• Maintain and update VPFO confidential internal directory
  

• Route executed contracts, forms, travel vouchers, etc
  

• Event planning
  

• Place telephone calls as requested
  

• Draft correspondence as needed
  

• Provide assistance with: projects or events as needed, scheduling meetings, maintaining/ updating calendars, filing, copying and organizing materials and notebooks, assist with Board of Trustee mailings
  

• Arrange travel, reimbursements, etc.
  

Michigan State University - Land Policy Insitute, Professional Aide, Manly Miles Bldg., MSU, East Lansing, MI 48823 (1/2006 - 6/2007)
Provided support to the John A. Hannah Distinguished Professor in Land Policy / Director of the Land Policy Institute: a busy and growing Institute with multiple projects and events occurring simultaneously.

Duties included:

• Managing Director's calendar
  

• Setup and confirmed appointments
  

• Arranged local and international travel
  

• Set up meetings
  

• Prepared materials for publication
  

• Assisted in publication development, graphics projects, writing, proofreading documents and outreach material development as well as research layout and journal submission; in addition to event planning and activities.

MSU Office Services, Graphic Design, Clerical, Printing support., Michigan State University, East Lansing, MI (12/2006 - 1/2006)
Michigan State University department that provides staffing for special projects and temporary assignments. 12/2006-1/2007: Land Policy Institute Provided graphic design, print production support in the layout and preparation of the 2007 "State of Michigan Cities" report. Contact Libby @ MSU Office Services (517) 355-6620.

Episcopal Diocese of Western Michigan, Communications / Technology Specialist, Portage, MI (07/2003 - 11/2006)
Communications:
Editor, designer, publisher, writer for The Vision - a quarterly print newspaper with over 6,000 subscribers. Coordinated articles, artwork, verified facts, prepared photographs; maintained mailing list. Editor, writer of weekly electronic newsletter (500 subscribers). Webmaster: designed structure, look and feel; responsible for content creation, editing, maintaining site information. Also writing, distribution of all news releases to external media sources; maintained statewide contact list of external media.

Technology:
Ensured proper functioning of the organization's technology; kept computer equipment, hardware, and software updated to meet organizational needs; maintained inventory of equipment and licenses. Provided technical support to office staff including: maintained, analyzed and repaired computer systems, hardware and computer peripherals; managed network, maintained Internet services, including corporate email. Arranged for external technology purchases and support.

Position outsourced due to budgetary issues.

Consumers Energy, Technical Analyst / Help desk , Jackson, MI (02/2001 - 07/2003)
Provided technical helpdesk support via telephone and email, for hardware and software systems within the company. This included Microsoft Office programs, Lotus Notes, remote access assistance and internal websites. Utilized ticket-based software Peregrine.
----
via Manpower Professional, 741 N. Cedar Street, Lansing, MI 48906. Tel: 517-372-0888

EDS, Technical Analyst / Help desk , Lansing, MI (06/2000 - 02/2001)
(Electronic Data Systems)
Provided clients with assistance regarding hardware, software and network trouble issues. Diagnosed problems utilizing personal experience, troubleshooting skills, and internal knowledge database, with a goal of resolving less complex issues as quickly as possible.
----
via Adecco Technical Services, 5710 Ivan Dr, Lansing, MI 48917. Tel: (517) 321-0031

Next-Gen Video, Owner / operator, Chicago, IL & Charlotte, MI (1992 - 2000)
Video production, wholesale and retail business that created and distributed home video programs to major retailers including Book of the Month Club, Blockbuster, Borders and others. Evolved into a retail rental outlet when operation moved to Michigan in 1996. Performed all sales, marketing and management duties associated with business; hiring, supervision, AP/AR, all bookkeeping, payroll and general accounting.

For information/reference on this business, please contact former business partner Mr. Jeff Hellyer: jeff@edithousechicago.com Tel: (773) 725-1525

• Michigan State University
  

Web Design: Creating Accessible and Flexible Documents
Web Accessibility - Breaking Down Barriers to Web Content
Website Evaluation for Accessibility
Retrofitting Websites for Accessibility

• Michigan State University HRD courses:
  

Foundation Of Student Employee Success
Motivating Student Employees
Time Mastery Plus
Accountability That Works
Introduction To MSU Travel Procedures